Legal
Terms of Service
Last updated: September 11, 2026.
1. Agreement
These Terms of Service ("Terms") are between Flokte and the business that installs or uses Flokte ("Merchant," "you"). By installing Flokte you agree to these Terms and to the accompanying Data Processing Agreement ("DPA").
2. The service
Flokte analyzes your store's order and return history to classify customer return behavior and to run the reward and restriction rules you configure. Where you enable it, Flokte also writes limited data back to your own store — an internal tier tag on new orders and discount codes for matched customers. Flokte is a return-behavior and fraud-prevention tool. It is not a consumer credit reporting product and is not intended to be used to determine any consumer's eligibility for credit, insurance, employment, or housing.
3. Data processing relationship
As between the parties, the Merchant is the controller / business with respect to storefront customer data, and Flokte acts solely as a processor / service provider acting on the Merchant's documented instructions. Flokte does not act as an independent data aggregator or consumer reporting agency, does not sell customer data, and does not combine one Merchant's data with another's. The DPA governs the details of this relationship and controls in the event of a conflict with these Terms on data-protection matters.
4. Merchant responsibilities
- Provide required disclosure to your storefront customers, including linking to or incorporating Flokte's data-use language in your own privacy policy.
- Acknowledge the install-time data-use disclosure before ingestion begins.
- Use restriction rules consistent with applicable law and with the human-review and dispute obligations described in the product and in the DPA.
- Not use Flokte output for any purpose prohibited in Section 2.
5. Human review and disputes
The service is designed so that no customer is permanently restricted solely by an unreviewed automated output, and so that customers can dispute decisions. You agree to participate in the dispute investigation process as described in the DPA, including acting on re-notification when an inaccurate flag is corrected.
6. Fees
Fees, billing frequency, and any early-access terms are as stated at sign-up or in an order form. Taxes are your responsibility unless stated otherwise.
7. Intellectual property
Flokte retains all rights in the service, its models, and its documentation. You retain all rights in your store data. You grant Flokte a limited license to process your store data solely to provide the service.
8. Warranties and disclaimers
The service is provided "as is." Flokte does not warrant that classifications will be error-free. Nothing in these Terms is legal advice to the Merchant about its own compliance obligations.
9. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect or consequential damages, and Flokte's aggregate liability is limited to the fees paid in the prior 12 months. Specific figures and carve-outs to be set on publication.
10. Term and termination
Either party may terminate as described at sign-up. On termination, Flokte deletes or returns Merchant data in accordance with the DPA and the retention policy.
11. Changes
We may update these Terms and will notify Merchants of material changes. Continued use after the effective date constitutes acceptance.