Legal
Terms of Service
Last updated: October 8, 2026.
1. Agreement
These Terms of Service ("Terms") are between Flokte and the business that installs or uses Flokte ("Merchant," "you"). By installing Flokte you agree to these Terms and to the accompanying Data Processing Agreement ("DPA").
2. The service
Flokte analyzes your store's order and return history to classify customer return behavior and to run the reward and restriction rules you configure. By default your store also takes part in the Flokte network, a shared return-behavior score across participating stores (Section 3). Flokte writes tags and discount codes to your store when you enable them. When you turn on order messages, Flokte messages your customers about new orders by text or email (order confirmations, duplicate-order checks and requests to complete a shipping address), through Flokte or through your own mail server if you connect one, adds their replies to the order as tags, and acts on a reply where the message offers it: it cancels and refunds a duplicate order that has not shipped, or updates the shipping address. Flokte reads your Shopify Payments chargebacks and prepares evidence from these records, adding it to the chargeback in Shopify where Shopify allows, for you to review and submit; Flokte does not submit evidence for you. Flokte is a return-behavior and fraud-prevention tool. It is not a consumer credit reporting product and is not intended to be used to determine any consumer's eligibility for credit, insurance, employment, or housing.
3. Data processing relationship
As between the parties, the Merchant is the controller / business with respect to its storefront customer data, and Flokte acts as a processor / service provider on the Merchant's documented instructions. Flokte does not sell customer data and does not disclose one Merchant's orders, returns, customer lists or figures to another.
The Flokte network. By default, a customer matched by email across participating Shopify stores receives one tier and score built from their return history in all of those stores. While your store takes part, your data is used for that shared score and you receive it for your own customers; other stores receive only the resulting tier and score. Flokte operates the shared score on its own responsibility. You can opt out in the app's Settings at any time: your store is then scored on its own data only and your data is not used for any other store. The DPA governs the details and controls in the event of a conflict with these Terms on data-protection matters.
4. Merchant responsibilities
- Provide required disclosure to your storefront customers, including linking to or incorporating Flokte's data-use language in your own privacy policy, in the version that matches your Flokte network setting.
- Acknowledge the install-time data-use disclosure before ingestion begins.
- Use restriction rules consistent with applicable law and with the human-review and dispute obligations described in the product and in the DPA.
- Authorize Flokte to email your customers, on your behalf, notices of restrictions, of orders cancelled because of one, and of dispute outcomes, and, when you turn them on, to email or text them order messages. You confirm you may contact your customers about their orders, and that you may send from any mail server you connect. You are responsible for the reason you record when you apply a restriction, because it is sent to the customer as written.
- Not use Flokte output for any purpose prohibited in Section 2.
5. Human review and disputes
A restriction applies only after a person on your team reviews it and records a reason, and customers can dispute it. You agree to participate in the dispute investigation process as described in the DPA, including acting on re-notification when an inaccurate flag is corrected.
6. Fees
Every install starts on the Free plan. Paid plans, their prices and included order volumes are listed on the pricing page and in the app. Shopify merchants are billed through Shopify, monthly or annually, and approve each plan in Shopify before it starts. Optional pay-as-you-go usage and prepaid order credits are billed as separate Shopify charges that you approve. Order messages sent through Flokte's email or phone number are charged per message at the rates shown in the app, on the same usage charge; messages sent through your own mail server are not charged. A partner or discount code changes the price only as shown to you before you approve. Taxes are your responsibility unless stated otherwise.
7. Intellectual property
Flokte retains all rights in the service, its models, and its documentation. You retain all rights in your store data. You grant Flokte a limited license to process your store data solely to provide the service.
8. Warranties and disclaimers
The service is provided "as is." Flokte does not warrant that classifications will be error-free. Nothing in these Terms is legal advice to the Merchant about its own compliance obligations.
9. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect or consequential damages, and Flokte's aggregate liability is limited to the fees paid in the prior 12 months, or US$100 if you have paid no fees. Nothing in these Terms limits liability that cannot be limited by law.
10. Term and termination
You can stop using Flokte at any time by uninstalling the app or switching to the Free plan; a paid plan you cancel runs to the end of the period you have paid for and is not refunded pro rata. Flokte may suspend or end access for a material breach of these Terms. On termination, Flokte deletes Merchant data in accordance with the DPA and the retention policy.
11. Changes
We may update these Terms and will notify Merchants of material changes. Continued use after the effective date constitutes acceptance.