Storefront privacy-policy language

Return-behaviour analysis. We use Flokte, a third-party service, to help prevent return fraud and abuse. Flokte receives your order history and return history from our store — including your name, email, and address as you provided them; order dates and amounts; and return dates, reasons, and outcomes.

Shared score. Flokte also runs a shared return-behaviour score across the stores that use it. If you shop at more than one of those stores with the same email address, Flokte combines your order and return history from those stores into one tier and score, which each of those stores can see. Flokte is responsible for this shared score. You can ask Flokte to show you this data, correct it, or stop the cross-store scoring at https://www.flokte.com/privacy/requests.

Flokte uses this data only to assess return-behaviour patterns. It does not use it for advertising and does not sell it. Based on this assessment, we may offer rewards to customers with good-faith return histories, or place a restriction on accounts with patterns consistent with return abuse. A restriction can mean that new orders from the account are cancelled and refunded. This is not a credit check and does not affect your credit.

A member of our team reviews any restriction before it applies, and you can contest it. To ask why a restriction was applied or to dispute one, see Flokte's "Why was I flagged?" page at https://www.flokte.com/for-shoppers, or contact us.

Return-behaviour analysis. We use Flokte, a third-party service, to help prevent return fraud and abuse. Flokte receives your order history and return history from our store — including your name, email, and address as you provided them; order dates and amounts; and return dates, reasons, and outcomes.

Flokte uses this only to assess return-behaviour patterns for our store. It does not use it for advertising, does not combine it with data from other stores, and does not sell it. Based on this assessment, we may offer rewards to customers with good-faith return histories, or place a restriction on accounts with patterns consistent with return abuse. A restriction can mean that new orders from the account are cancelled and refunded. This is not a credit check and does not affect your credit.

A member of our team reviews any restriction before it applies, and you can contest it. To ask why a restriction was applied or to dispute one, see Flokte's "Why was I flagged?" page at https://www.flokte.com/for-shoppers, or contact us.

Return-behaviour analysis. We use Flokte, a third-party service, to help prevent return fraud and abuse. Flokte receives your order history and return history from our store — including your name, email, and address as you provided them; order dates and amounts; and return dates, reasons, and outcomes.

Order messages. We also use Flokte to send you messages about your orders on our behalf: an order confirmation, a check when an order looks like a duplicate, or a request to complete your shipping address. For this Flokte uses your phone number or email address and your order details, and records your reply, including the IP address and browser you used. If you dispute a payment, we may use this record as evidence.

Shared score. Flokte also runs a shared return-behaviour score across the stores that use it. If you shop at more than one of those stores with the same email address, Flokte combines your order and return history from those stores into one tier and score, which each of those stores can see. Flokte is responsible for this shared score. You can ask Flokte to show you this data, correct it, or stop the cross-store scoring at https://www.flokte.com/privacy/requests.

Flokte uses this data only to assess return-behaviour patterns and to send these order messages. It does not use it for advertising and does not sell it. Based on this assessment, we may offer rewards to customers with good-faith return histories, or place a restriction on accounts with patterns consistent with return abuse. A restriction can mean that new orders from the account are cancelled and refunded. This is not a credit check and does not affect your credit.

A member of our team reviews any restriction before it applies, and you can contest it. To ask why a restriction was applied or to dispute one, see Flokte's "Why was I flagged?" page at https://www.flokte.com/for-shoppers, or contact us.

Return-behaviour analysis. We use Flokte, a third-party service, to help prevent return fraud and abuse. Flokte receives your order history and return history from our store — including your name, email, and address as you provided them; order dates and amounts; and return dates, reasons, and outcomes.

Order messages. We also use Flokte to send you messages about your orders on our behalf: an order confirmation, a check when an order looks like a duplicate, or a request to complete your shipping address. For this Flokte uses your phone number or email address and your order details, and records your reply, including the IP address and browser you used. If you dispute a payment, we may use this record as evidence.

Flokte uses this only to assess return-behaviour patterns for our store and to send these order messages. It does not use it for advertising, does not combine it with data from other stores, and does not sell it. Based on this assessment, we may offer rewards to customers with good-faith return histories, or place a restriction on accounts with patterns consistent with return abuse. A restriction can mean that new orders from the account are cancelled and refunded. This is not a credit check and does not affect your credit.

A member of our team reviews any restriction before it applies, and you can contest it. To ask why a restriction was applied or to dispute one, see Flokte's "Why was I flagged?" page at https://www.flokte.com/for-shoppers, or contact us.