Storefront privacy-policy language

Return-behaviour analysis. We use Flokte, a third-party service, to help prevent return fraud and abuse. Flokte receives your order history and return history from our store — including your name, email, and address as you provided them; order dates and amounts; and return dates, reasons, and outcomes. Within our store, Flokte may match your guest and account checkouts by email so your return history is assessed as one person.

Flokte uses this only to assess return-behaviour patterns for our store. It does not use it for advertising, does not combine it with data from other stores, and does not sell it. Based on this assessment, we may offer rewards to customers with good-faith return histories, or apply added checks (such as manual review of a return) to accounts with patterns consistent with return abuse. This is not a credit check and does not affect your credit.

No return restriction is applied automatically without human review, and every restriction comes with a stated reason and a way to contest it. To ask why a check was applied or to dispute one, see Flokte's "Why was I flagged?" page at https://www.flokte.com/for-shoppers, or contact us.