Legal
Privacy requests
You can ask what data is processed about you, correct it, delete it, or opt out of profiling. Because Flokte processes data on a store's behalf, most requests are routed to that store.
Two tracks
- A request about a specific store. Tell us which store. Flokte holds that data as the store's processor, so we route your request to the store and assist them in responding — including correcting or deleting records on their instruction.
- A request about this website. That data (for example a business email you sent us) is ours directly; we handle it without a middle step.
Timing
We acknowledge privacy requests promptly. Platform compliance webhooks (access, deletion, shop wipe) from Shopify are acknowledged immediately and fulfilled within 25 days of receipt (Shopify allows up to 30). After a customer's data has been redacted, a later access or deletion request for that customer completes as no data found. Website-only requests we handle ourselves are acknowledged within 10 business days and completed or routed within 45 days where applicable law allows.
Verification
To protect your data we may need to confirm your identity or your connection to an order before acting — usually by confirming details of a specific order or return with the store.
Submit a request
Or email privacy@flokte.com.
Related
- Privacy Policy — what Flokte collects and why
- Why was I flagged? — disputing a specific restriction
- Security & trust — how the data is protected