How it works
A return-behavior signal, shared across the stores that use Flokte
Flokte is a fraud- and return-abuse-prevention tool. It is not a credit score, a trust rating, or an eligibility product, and it does not decide whether anyone can shop with you.
The short version
- 1
Connect your store
Flokte reads your store's order and return history from Shopify.
- 2
Classify return behavior
Each customer gets a return-behaviour tier: New, Neutral, Good, Watch or Flagged.
- 3
Explain every classification
Each result shows the reasons behind it.
- 4
You choose what happens
You choose the actions. Every plan can tag new orders with the customer's tier. On Scale, action rules add discount codes for good-faith customers and restrictions for high-risk ones. A person on your team reviews every restriction before it applies.
What the score is — and isn't
It is
- • A return-behaviour signal shared across participating stores; a store can opt out and use its own data only
- • Built from order and return records only
It isn't
- • A credit score or financial-eligibility rating
- • A blocklist, or something sold to third parties
- • Built from social media or off-platform data
- • A final decision made without human review
Fairness testing
We test the scoring for fairness before any change to it.
Human review
A person on the merchant's team reviews every restriction, and shoppers can contest one. Dispute a decision.